Current Date 03 Jul, 2024

Privacy Policy

Effective Date: May 12, 2023

 

This Privacy Policy explains how Hum Local and its affiliates (collectively “We”) collect, use, and protect your personal information when you use our website, mobile app, or interact with us in any other way (like contacting customer service). We call these our "Services". We'll also explain your options for managing your personal information. When we use the words "customer" or "you," we mean anyone who uses our Services.

 

  1. Personal Information We Collect

The information we collect about you is based on your interactions with our Services, the choices you make, and which specific Services you use.

 

When you use our Services, we gather information about you from various sources and through different methods. This includes information you directly provide, data we collect automatically, information obtained from third-party sources, and data we generate or infer from other collected data.

 

1.1 Personal Information You Provide to Us

We collect personal information you may provide to us, such as:

 

  1. Your name, email address, phone number, postal address, and other contact information.
  2. Login credentials, including usernames and passwords.
  3. Demographic information, such as your age, gender, and location.
  4. Usage information, including data about how you use our Services, the content you view, and the frequency and duration of your interactions with our Services.
  5. Device information, including details about the device you use to access our Services, such as its unique identifiers, operating system, and browser type.
  6. With your explicit consent, we may access and save the names and contact details in your address book.
  7. If you create a Hum Local account and profile page, you will provide us with your account access information (which is sensitive personal information - see below), as well as an optional profile picture and bio. This information may be visible to other Hum Local users.
  8. We may also collect audio or electronic information, such as recordings or transcripts of your communications with us. This includes copies of any messages or chats you have with us through our website, app, or other communication channels.
  9. We may also collect communications and content-related information, such as responses to surveys, information provided during contests or promotional events, and any messages exchanged with our customer service team.
  10. Images you post (from your device storage or camera), text or description you add with the images, hyperlinks you share. Permision to access device storage & camera will be required for posting images.
  11. Location data that you may provide or search to serve you our Services in better way.

 

 

 

1.2 Personal Information We Collect Automatically When You Use Our Services

Like many other online platforms, we may automatically gather personal information based on your electronic network or internet activity when you use our Services. For example:

 

  1. We may collect usage information that pertains to your interaction with our Services, including which pages you view, the features and buttons you use, notifications you receive, the dates and times of your visits, and other comparable details. We also utilize tools to track and analyze your usage of our Services to enhance your overall experience.
  2. We may infer your approximate or precise location by analyzing your internet protocol (IP) address as per your permission to access the location of your device. (Location Details). Location access permision is required to be accepted by the users.
  3. We receive information about the device and software you use to access our Services, such as your IP address, web browser type, operating system version, phone carrier and manufacturer, installed applications, device identifiers, mobile advertising identifiers, and push notification tokens.

 

1.3 Personal Information We Create or Generate

  1. We may use other data we collect to infer new information, including using automated means to generate details about your probable preferences or other attributes (known as "inferences"). For instance, we may deduce your approximate geographic location (such as city, state, and country) by analyzing your IP address.

 

We understand that you may not always want to provide personal information, and you have the option to decline when asked. Additionally, you can use web browser or operating system controls to prevent certain types of automatic data collection. However, please keep in mind that if you choose not to provide or allow information that is necessary for our Services, certain features may not be available or fully functional to you.

 

  1. How We Use Your Personal Information

We use the personal information we collect for the purposes described in this Privacy Policy, or as otherwise disclosed to you. For instance, we use personal information for the following purposes:

 

  1. Service delivery: We use the personal information we collect to provide, maintain, and deliver our Services. This includes presenting to you the relevant content, troubleshooting, supporting those Services, maintaining the safety and security of our Services, enabling communications, and performing identity verification.
  2. Maintain and enhance the safety and security of our Services: We also use personal information to maintain and enhance the safety and security of our Services. This includes securing our systems and user accounts, detecting and preventing misuse of our Services, including fraudulent, deceptive, or illegal activity. Another purpose for which we use personal information is to meet our legal obligations. This includes responding to legal inquiries and claims, complying with applicable legal requirements, relevant industry standards, and our own policies.
  3. Service improvement, analysis, development, and research: We use personal information to improve our Services, analyze how users access and use our Services, develop new features and services, and conduct research to improve our internal operations. This helps us understand how our Services are used, identify areas for improvement, and make sure that our Services meet the needs of our users.
  4. Personalization: To provide you with an enhanced and enjoyable experience using our services, we strive to understand your preferences and offer tailored information, content, and recommendations.
  5. Customer support: To address customer or user inquiries and offer customer support, through various channels (such as email, online or live chat, push notification, or messages on third-party platforms).
  6. Communications: To keep you informed, we may send you different types of information, such as confirmations, technical notices, updates, security alerts, and support and administrative messages. We communicate through various channels, including text message, email, online or live chat, push notification, or messages on third-party platforms.
  7. Marketing: To contact you to share information about our new services, offers, promotions, rewards, contests, upcoming events, and other details related to our services.
  8. Advertising: To show you advertisements while you use our services.

 

In order to provide you with a personalized and seamless experience, we combine data that we collect from different sources. This enables us to maintain a consistent approach and offer you a more tailored experience.

 

  1. Personal Information We Disclose

We may share your personal information in order to provide our services. We will also seek your consent (where required by applicable law) before disclosing your personal information. We may disclose personal information to the categories of recipients described below for the following business purposes as detailed in this Privacy Policy:

  1. Review by Hum Local: Your Information would be accessible to Hum Local, we may review your information (for example your posts) periodically to take suitable actions (such as delete a post if it is misleading, inappropriate, inaccurate,  or offensive).
  2. Service providers: We may share your personal information with vendors or agents who work on our behalf to carry out the purposes described in this Privacy Policy. These may include data cloud providers, information technology, customer support, marketing, and website analytics.
  3. Affiliates: We may provide access to personal information across our affiliates where it is necessary to operate our business or to provide our services. This may involve sharing personal information through common data systems or other means that enable us to deliver our services.
  4. Parties to corporate transactions: We may disclose personal information in the context of a corporate transaction or proceeding, such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
  5. Legal and law enforcement: We may access, disclose, and preserve personal information when we believe it is necessary to comply with applicable law or respond to valid legal process, such as requests from law enforcement or other government agencies.
  6. Third parties as necessary for security, safety, and protecting rights: We may disclose personal information if we believe it is necessary: To Protect our customers and others, such as to prevent spam or fraudulent activities, or to prevent the loss of life or serious injury of anyone; To Safeguard the security of our services, including to prevent or halt attacks on our computer systems or networks; or To Defend the rights or property of ourselves or others, such as enforcing our agreements, terms, and policies.
  7. Analytics and Advertising Providers: Analytics and advertising companies may collect personal information through our website and app, including identifiers and device information (such as cookie IDs, device IDs, and IP address), geolocation data, usage data, and inferences based on that data and associated with it. In certain cases, these providers may aggregate this data across multiple websites to enhance their analytics capabilities for their own purposes and those of others. For instance, we may use Google Analytics on our website to analyze how users interact with it; you can learn more about how Google collects and utilizes information at www.google.com/policies/privacy/partners. Please be aware that some of our Services may involve integrations, references, or links to services provided by third parties whose privacy practices may differ from ours. If you provide personal information to any of those third parties or authorize us to disclose personal information to them, then such data will be governed by their respective privacy statements.
  8. Public Information: When you use the features of our Services/App, you may choose to share your personal information with others. For instance:
      1. Your Profile, Portfolio and Transactions: When you sign up for an account with Hum Local, you create a Hum Local profile page that includes your username, account password, and an optional profile picture and description or bio. This information may be viewable by other customers of the Services.
      2. Your Posts: Our Services facilitate a lively community where you can discover, enjoy, and share content. When you post content to the Hum Local My Feed, any customer of our Services can view that content, the user’s name associated with the content, and the date and time the content was submitted and the location associated with that post.
      3. Social Networks and Other Online Services: When you use our Services to post content on other social networking services like Twitter, Instagram, Facebook, WhatsApp, YouTube, etc. the use of your information will be governed by the privacy policies of those third-party platforms and your settings on those platforms. It is advisable to review the privacy policies of such companies.

 

  1. How We Protect Personal Information
  1. The security of Your Personal Information is important to Us. We implement measures that are reasonable and appropriate to safeguard your personal information from unauthorized access, use, disclosure, alteration, and destruction.
  2. To assist us in ensuring the security of your personal information, we recommend that you use a strong and unique password and never share it with others. Additionally, it is best practice to refrain from using the same password for multiple sites or accounts.

 

  1. Links to Third-Party Websites and Services

 

  1. Our Services may provide links to websites, products, or services that are not owned or operated by us. We cannot be held accountable for the privacy practices of these non-affiliated third parties. Kindly note that our Privacy Policy does not apply to your actions on these third-party services or any information that you share with them. We strongly recommend that you review their privacy policies prior to sharing any information with them.

 

  1. Changes to this Privacy Policy
  1. We will periodically update this Privacy Policy when necessary to reflect changes in our Services, how we collect, use, or otherwise process personal information, or as required by law. Any modifications will be indicated by revising the "Effective Date" at the top of this page. To stay up-to-date with our privacy practices, we suggest that you regularly review this Privacy Policy while continuing to use our Services.

 

  1. Controls Available to Users
  1. Post Content: Users of Hum Local can add posts on Hum Local app by adding images, text, hyperlinks, change or select a location for which the post is relevant.
  2. Report Post: A User can report any post posted by other users which might seem  inappropriate to them (mention their reason for reporting the user or post).
  3. Report User: A User can report other users for their inappropriate behaviour such as posting misleading, inappropriate, inaccurate,  and offensive content.
  4. Save Post: Users can save post(s) in their profile for future reference.
  5. Delete their Posted Content: Users can also delete posts which they have their self posted from their profile. This deleted content may or may not be deleted for other users.
  6. Report their Posted Content: Users can also report their own content with a reason to permanently delete the content for all the users. Mention you reason for reporting your own content. (This might be useful when you realize that you should not have posted this content, or any other reason).

 

  1. Actions Taken by Hum Local
  1. Review Reported Users & Posts: Hum Local will review the reported users and posts and take the appropriate actions for example: suspend the user from posting further, suspend or delete the post and/or remove users account from Hum Local.
  2. Hum Local can suspend or delete any user or post anytime without providing any information based on Hum Local’s sole discretion.
  3. Posts can be suspended or deleted from Hum Local based on any misleading, inappropriate, inaccurate, offensive content information, based on reported posts, and or based on time period when a post may not have its relevance to other users of Hum Local or the post is obsolete with time.
  4. Users can also be suspended or deleted from Hum Local based on their inappropriate behaviour such as posting misleading, inappropriate, inaccurate,  and offensive content, based on reported users, on Hum Local.
  5. All such suspensions and/or deletions may not be communicated to the offending or reporting users and/or to the users who posted such content.

 

  1. Restriction Of Liability
  1. We do not make any claims, promises, or guarantees about the accuracy, completeness, or sufficiency of the contents accessible through the our Services. We explicitly deny responsibility for any mistakes or omissions in the contents available through the Services of Hum Local.
  2. We do not provide any type of warranty, whether implied, express, or statutory, regarding the contents accessible through the Services or its links to other internet resources that may be available to you through the Services. This includes, but is not limited to, warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose, and freedom from computer viruses.
  3. Any mention of specific commercial products, processes, or services, or the use of any trade, firm, or corporation name in the Services is provided solely for the information and convenience of the public. It does not constitute endorsement, recommendation, or preference by us.
  1. Contact Information
  1. If you have any questions, comments, or concerns about our processing activities, please email us at contact@humlocal.com.

By using any of the Services provided by Hum Local, it is interpreted that you (users) accept this Privacy Policy.